TERMS & CONDITIONS 

Last Updated: 11/01/2025
Legal Entity: Caribbean Travel Experience LLC (“Caribbean Travel Experience,” “we,” “us,” or “our”)
Contact: Hello@caribbeantravelexperience.com  340-227-7179   www.caribbeantravelexperience.com

Caribbean Travel Experience is a travel advisory service helping travelers (“you,” “traveler,” or “client”) plan seamless, memorable trips.

1) Contract

These Terms and Conditions (“Agreement”) form a legally binding contract between you and Caribbean Travel Experience.  By requesting or confirming a booking, submitting payment, signing, or clicking “I agree,” you acknowledge you’ve read, understand, and agree to this Agreement.

This Agreement incorporates:

  • All communications, proposals, and correspondence between you and us;

  • All Supplier (third-party) terms and policies;

  • All waivers and notices contained herein.

If you are booking for others (family/group/couple), you confirm you’re authorized to act for all travelers, will share these Terms with them, and accept financial responsibility for the booking.

You represent and warrant that you are of legal age, can create binding obligations, are authorized (if acting for others), and that all information you provide is true and accurate.

2) Scope of Services & Agency Relationship

Caribbean Travel Experience acts solely as an independent travel advisor/agent arranging travel services (“Travel Products”) provided by independent third parties (“Suppliers”). We do not own, operate, manage, or control Supplier services.

Each Supplier is solely responsible for its services and has its own terms (including cancellations, refunds, penalties, schedule changes, and delays), which apply to your booking. Your interaction with any Supplier is at your own risk.

Caribbean Travel Experience is not responsible for acts, errors, omissions, negligence, insolvency, defaults, delays, or failures of any Supplier or for events beyond our control.

3) Booking & Payment

We provide complimentary assistance in connecting you with verified travel suppliers and managing booking logistics.

When you confirm your travel arrangements, you authorize Caribbean Travel Experience to coordinate with third-party suppliers on your behalf and and provide necessary details

4 Price & Rate Changes

Quotes are based on rates, taxes, fees, and exchange rates available at the time of quotation. Prior to final payment, prices may change due to Supplier or government increases, currency fluctuations, or fuel surcharges. Your price is locked once final payment is made. We may correct pricing errors before full payment.

5) Changes & Cancellations

By Traveler (you):

  • Changes/cancellations must be in writing to [Email].

  • Planning fees are non-refundable.

  • Our fees (if applicable):

    • Change Fee: N/A

    • Cancellation Fee: Depends on Suppliers cancellation policy

  • Supplier policies control all refunds/credits/penalties. Some bookings are strictly non-refundable. Credits may be issued at Supplier discretion.

By Supplier:
 If a Supplier cancels or materially alters your services, we’ll notify you and assist with rebooking/alternatives. We have no further liability for Supplier decisions, refunds, or costs.

No Refund for Unused Services:
 No refunds for any unused portion once travel begins.

6) Force Majeure

We are not liable for loss, delay, or costs caused by events beyond our reasonable control, including but not limited to acts of God, weather, natural disasters, strikes, labor issues, government actions, public health events (including epidemics/pandemics), terrorism, war, technology outages, Supplier insolvency, or other force majeure events. Refunds are not guaranteed; where possible, we’ll help seek Supplier credits/refunds.

7) Travel Protection Insurance

Travel protection insurance is strongly recommended (consider “cancel for any reason,” medical, evacuation, trip interruption, baggage, Supplier default).

  • We are not licensed insurance producers and cannot guarantee coverage or outcomes.

  • Direct all policy/coverage questions to the insurer/agent.

  • If you decline insurance, you accept full financial responsibility for uncovered risks and may be asked to sign an insurance waiver within [14] days of booking.

8) Traveler Documentation & Responsibilities

You must provide accurate information and ensure names exactly match government ID/passport. Review all confirmations carefully and report errors within 24 hours.

You are responsible for all required documentation (e.g., IDs, passports, visas, vaccinations), compliance with laws and health/safety protocols, and adherence to Supplier rules. Denied boarding/access or costs due to documentation or compliance issues are your responsibility.

9) Credit Card Authorization & Chargebacks

By submitting payment, you authorize charges according to this Agreement and any Supplier terms. You agree to contact us first to resolve disputes before initiating a chargeback.

Improper chargebacks include (not limited to):

  • Non-refundable/non-cancellable reservations;

  • Authorized charges by your household/travel party;

  • Disputes arising from Supplier terms, force majeure, or pricing you agreed to.

We may dispute improper chargebacks and seek recovery of related fees and legal costs.

10) Limitation of Liability

To the maximum extent permitted by law, our total liability shall not exceed the total planning fees and/or commissions we received directly from you for your booking. We are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages.

11) Assumption of Risk & Waiver

Travel carries inherent risks (transportation, activities, weather/environmental hazards, illness—including COVID-19—or injury). By booking, you voluntarily assume all risks and agree to release and hold harmless Caribbean Travel Experience, its owners, employees, contractors, and affiliates from claims or losses arising from your travel, except in cases of our gross negligence or willful misconduct.

12) Indemnification

You agree to indemnify, defend, and hold harmless Caribbean Travel Experience and its representatives from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

  • Your breach of this Agreement;

  • Your acts/omissions, negligence, or misconduct;

  • Third-party claims related to your conduct.

13) Your Conduct

Suppliers may refuse service or remove any traveler who endangers safety, disrupts others, or violates rules. No refunds will be issued. You are responsible for property damage you or your party cause and agree to pay onsite when due and indemnify us for related claims.

14) Health, Disabilities & Pregnancy

Disclose any disabilities, medical conditions, mobility needs, or pregnancy-related limitations before booking so we can communicate requests to Suppliers. ADA or special accommodations are not guaranteed and may be at your expense. Supplier restrictions may apply; we are not liable for denied access/boarding.

15) Intellectual Property & Media Use

All itineraries, guides, PDFs, digital materials, branding, and content we create are [Short Name] intellectual property and may not be copied or distributed without written consent.

By sharing/tagging us or providing testimonials/photos, you grant [Short Name] a royalty-free, perpetual license to use such content in marketing. You may request removal by emailing [Email].

16) Website Terms of Use & Privacy

By using our website, you agree not to engage in unlawful activity, unauthorized access, or data scraping. Content is provided “as is,” and we do not warrant third-party links/content.

Privacy: We collect only data necessary to plan/manage your travel and do not sell personal data. We use reasonable security measures. You may request updates/deletion by contacting us. We aim to comply with applicable privacy laws (e.g., CCPA; GDPR if applicable). See our full Privacy Policy at https://www.caribbeantravelexperience.com/privacy-policy#privacy-policy

17) Affiliate Disclosure

We may recommend third-party travel services through affiliate or commissionable partnerships (e.g., activities platforms, accommodations, insurance providers, cruise/transport). We may receive compensation at no additional cost to you. Our recommendations are based on professional judgment and alignment with quality standards. By booking through our links or referrals, you acknowledge these relationships.

18) Dispute Resolution, Governing Law & Venue

We strive to resolve issues informally. If unresolved, disputes shall be submitted to binding arbitration in US Virgin Islands, under the rules of the American Arbitration Association.
This Agreement is governed by the laws of US Virgin Islands. Venue for court actions (if any) shall lie exclusively in the state/federal courts of US Virgin Islands.

Waiver of Class Actions/Jury Trial:
 To the fullest extent permitted by law, the parties waive the right to a jury trial and to participate in a class action.

19) Severability & Modifications

If any provision is found invalid or unenforceable, the remaining provisions remain in full force. We may update these Terms at any time; the latest version on www.caribbeantravelexperience.com is effective upon posting.

Acknowledgment

By booking travel, submitting payment, signing, or clicking “I agree,” you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, including the Privacy Policy, Affiliate Disclosure, and Waiver of Liability.